Kato – 00-9 Small England
Unfortunately, it has come to light that some of the Kato Small England Locomotives sent out last week have been damaged in transit due to the packaging not holding the loco securely enough. We are extremely sorry that in this instance we have fallen below our normal high-quality standards and apologise for the disappointment this has caused to those affected. We will of course rectify any damaged models as quickly as possible.
If your Locomotive is damaged, please at first contact our Technical Advice Bureau at email@example.com or call 01297 300194 to discuss details on how best to return the item. We will do upmost to rectify the situation and return your repaired locomotive as soon as possible.