Returns & Refund Policy

1. Business Customers (B2B Sales)

All orders placed by business customers are considered business-to-business transactions.

Goods must be checked on delivery. Any shortages, damage or errors must be reported to us within 5 working days of receipt.

Returns will only be accepted with prior written agreement from PECO. Approved returns must:

• Be unused
• Be in original packaging
• Be in resalable condition
• Be returned within 14 days of approval

Unless goods are faulty or supplied in error, return carriage costs are the responsibility of the customer.

Refunds will be processed once goods have been received and inspected. We reserve the right to apply a reasonable handling charge where appropriate.

2. Consumer Sales (Publications)

Where publications are sold directly to individuals (not acting in the course of business), you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.

To exercise this right, you must notify us within 14 days of delivery.

Items must be returned:

• Unused
• In original condition
• Within 14 days of cancellation notice

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be issued to the original payment method within 14 days of receiving the returned goods.

3. Faulty or Damaged Goods

If goods arrive damaged or faulty, please contact us as soon as possible with details and photographs where applicable. We will arrange replacement, repair or refund as appropriate.

Contact Details

PECO
Underleys
Beer
Seaton
Devon
EX12 3NA

Telephone: 01297 626204
Email: info@peco.co